Questions and Answers

How do you vet your cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with referees do we consider them further. We check that the person is trustworthy, honest, reliable, hardworking, and competent. CRB's are carried out as required.We then take up references very carefully, by telephone and in writing if necessary. Typically only 5% of candidates get approved. If we would not like them in OUR home then we would not allow them in YOURS!

Do I meet my cleaner before the first clean?

Yes, once we allocate a cleaner, we will arrange for you to meet them at your convenience.

What if my cleaner can't make it, or is sick?

We will make arrangements to provide you with another one of our local cleaners to cover.

Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign. The key will be placed on a CODED tag for security.

Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes, and of course this keeps the costs down.For one off blitz cleans or moving in /out cleans we have a special team who supply ALL materials.

Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base, just give us a call.

Do you have insurance cover?

Yes, all our cleaners are fully insured including £2,000,000 public liability insurance.

Any more questions? Please give us a call or email.

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